24hr. Help - FAQs

Getting started and opening an account

• 1.1 What do I need to play at capitalpoker.biz?
• 1.2 How do I register and open an account?
• 1.3 Is it free to open and maintain a PartyAccount?
• 1.4 Can I use the same account to Play For Free and Play For Real?
• 1.5 What do I do if I forget my PartyAccount name and/or password?
• 1.6 How do I report my PartyAccount lost or stolen?
• 1.7 How do I change my PartyAccount name and/or password?
• 1.8 How do I update my personal information?
• 1.9 Can I have more than one PartyAccount?
• 1.10 How do I close my PartyAccount?
• 1.11 How often must I log in to keep my PartyAccount open?
• 1.12 Why am I unable to close my PartyAccount?

Play for free versus play for real modes

• 2.1 What is the difference between Play For Free and Play For Real modes?
• 2.2 Can I switch between Play For Free and Play For Real modes with the same PartyAccount?
• 2.3 Is the Play For Free and the Play For Real software the same?
• 2.4 How long can I Play For Free?

The Cashier, adding funds and cash ins

Our transaction services are managed by EzeCash. Please click here for a list of frequently asked questions (FAQ) about this service.

Here you will find help on a range of topics, including:

• General Cashier questions
• Adding funds to your PartyAccount
• Cashing in and withdrawing funds from your account

Bonus promotions and restrictions

• 4.1 What bonuses does capitalpoker.biz offer me?
• 4.2 I have a bonus code, how do I add my bonus amount to my account?
• 4.3 Are there any bonus restrictions before I withdraw my money?

Bugs, connection problems and interrupted games

• 5.1 What should I do if I encounter bugs, software or system problems?
• 5.2 I was disconnected in the middle of a game. What should I do?
• 5.3 What happens if I lost money because of a game or disconnection?

Fairness, security and legal issues

• 6.1 Are the games fair, random and tested?
• 6.2 Is capitalpoker.biz licensed?
• 6.3 What are the game instructions and rules for each game?
• 6.4 Is my account secure?
• 6.5 Is it safe for me to send capitalpoker.biz my personal and financial information through the Internet?
• 6.6 What are my privacy rights at capitalpoker.biz?
• 6.7 Is it legal for me to play at capitalpoker.biz?
• 6.8 Can I link to capitalpoker.biz from my own webpage?
• 6.9 What are the terms and conditions of use that govern my PartyAccount?

Download user guide

• 7.1 What are the minimum system requirements for the download?
• 7.2 How large is the download file?
• 7.3 Can I download using a Macintosh?
• 7.4 How do I download the software using Microsoft Internet Explorer?
• 7.5 How do I download the software using Netscape Navigator?
• 7.6 I have downloaded the software but it didn't self-install or self-start, how do I find it on my computer to install and start it myself?
• 7.7 I have installed the software but how do I start it?